Shipping policy

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All orders are shipped from Japan.

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Most products are produced in small batches or made to order.

Orders are typically shipped within three (3) weeks of purchase unless otherwise stated on the product page.

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Delivery times vary depending on the destination country, shipping carrier, customs procedures, and local delivery conditions.

Any delivery dates provided are estimates and cannot be guaranteed.

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A tracking number will be provided once your order has been shipped, when available.

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Buyers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other charges imposed by their country.

We are not responsible for delays caused by customs inspections or import procedures.

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All products are carefully packed using protective materials suitable for international shipping to help ensure safe delivery.

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If your item arrives damaged during transit, please contact us within seven (7) days of delivery.

Please include photographs of the damaged item and its packaging whenever possible.

Depending on the circumstances, we will provide a repair, replacement, or refund at no additional cost to the customer.